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Customer Retention workshops - giving you the skills and tools to retain your key customers 
68% of your customers will leave because they think you don't care! This FREE Customer Retention Masterclass will help you to identify who your best customers are. You will learn how to manage your relationship with them to maximise sales today and in the future. The Masterclass will provide firms with the tools and skills to develop a practical and effective customer retention plan. Experienced business professionals will use world class techniques to take you through a proven process using real life examples. Date/Time
Thursday 6 March 2008, 9.15am-4pm Venue
Innovation Centre
49 Oxford Street, De Montfort University
Leicester LE1 5XY
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T: (0116) 257 7377
* Please note that this workshop is only open to SME’s (an SME is a small to medium-sized enterprise with fewer than 250 full-time equivalent employees and either an annual turnover of up to £40 million or an annual balance sheet of up to £27 million and is not more than 25% owned by one or more non-SMEs). Event funded by:
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