Customer Retention workshops - giving you the skills and tools to retain your key customers

68% of your customers will leave because they think you don't care!

This FREE Customer Retention Masterclass will help you to identify who your best customers are. You will learn how to manage your relationship with them to maximise sales today and in the future.

The Masterclass will provide firms with the tools and skills to develop a practical and effective customer retention plan.

Experienced business professionals will use world class techniques to take you through a proven process using real life examples.

Date/Time
31 March 2008, 9.30am – 4pm

Venue
Mansfield-i Centre, Oakham Business Park, Hamilton Way, Mansfield, Nottinghamshire NG18 5BR 
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T: 01623 - 600 600

** Please note this workshop is fully Booked **
To be placed on the waiting list, please email mcollard@dmu.ac.uk

* Please note that this workshop is only open to SME’s (an SME is a small to medium-sized enterprise with fewer than 250 full-time equivalent employees and either an annual turnover of up to £40 million or an annual balance sheet of up to £27 million and is not more than 25% owned by one or more non-SMEs).

Event funded by: